Complaints

Are you dissatisfied with something? We would like to hear about it, as we would prefer to resolve it together with you.

How to file a complaint

  1. Send your complaint to info@sachefatbikes.nl or via WhatsApp to +31 85 060 9232.
  2. Include your name, your order number and a complete and clear description of the problem. Photos or a video will help us assist you more quickly.
  3. Report your complaint as soon as possible after discovering the problem.

When will you receive a response?

We will respond to your complaint within 14 days of receipt. If we need more time, you will receive an acknowledgment of receipt within 14 days, with an indication of when you can expect a more detailed response.

Can't we resolve it together?

Sache Bikes is a member of WebwinkelKeur. If we cannot resolve your complaint together, you can contact WebwinkelKeur via webwinkelkeur.nl, which provides free mediation. If that still does not work, you can have your complaint handled by the independent disputes committee appointed by WebwinkelKeur. Its ruling is binding.

Our details

Sache Bikes · Philipsstraat 3B, 2722 NA Zoetermeer · Chamber of Commerce 95841091 · VAT NL867335154B01
Email: info@sachefatbikes.nl · Phone/WhatsApp: +31 85 060 9232

Would you like to return a purchase? View Shipping and returns or use the standard withdrawal form directly.