Frequently Asked Questions

Choose your part or accessory, add it to your cart and check out. You can search by part or by model, for example Ouxi V8 parts or Qmwheel V20 parts. After placing your order, you will receive a confirmation by email.

If you order on a working day before 16:30, we will ship your order the same day. Within the Netherlands, Belgium and Germany, you will usually receive it within 1-3 working days. As soon as your package is on its way, you will receive an email with the track & trace code.

Within the Netherlands, shipping costs €8.95, over 15 kg €18.95. To Belgium and Germany €10.95 (over 15 kg €20.95), to the rest of the EU and countries outside the EU €25. From €125, we ship free to the Netherlands, Belgium and Germany.

We deliver fatbikes and city bikes in the Netherlands and Belgium for €75; to Germany and all other countries by pallet for €250. More information on shipping and returns.

Yes, pickup is free. Choose pickup in The Hague (Calandkade 44-45) or Zoetermeer (Philipsstraat 3B) at checkout. Your order is usually ready within an hour; we will let you know when you can come.

For many of our fatbikes, you choose between Ready to ride (our workshop assembles and sets up the bike for you) and In box (you assemble it yourself and get a €50 discount). You will see the choice on the product page.

Yes. We ship lithium batteries with packaging and a carrier according to the rules for dangerous goods. You can also pick up a battery for free in The Hague or Zoetermeer.

We recommend three services during the first year of use of your fatbike:

During the first few kilometers, cables, bolts and brakes settle. By coming in for service on time, you prevent wear and major repairs.

• Bronze €55: tire pressure checked, brake pads replaced, all bolts checked.
• Gold €85: everything in Bronze, plus derailleur and chain adjustment and an extensive system check.
• Premium €125: everything in Gold, plus deep clean and rust spots painted matte black.

You choose your service and see the price immediately on book an appointment.

Yes, with the maintenance credit: the first service (Bronze) for €45 instead of €55, or all three services (Bronze + 2x Gold) for €179 instead of €225.

Good to know: the credit is linked to the frame number of your fatbike and is not paid out in cash, even in case of theft. If you buy a new fatbike from us, we will gladly transfer it for you.

Via book an appointment, you choose a service package and individual repairs, see the price immediately and send your request via WhatsApp. You bring your bike yourself (free), or we pick it up: in The Hague or Zoetermeer €35, outside the region €65. Returning it costs €35.

We usually have parts in stock, so your bike is often ready the same day. Do you really need it quickly? Then choose express at your appointment, and we will try to fit you in sooner.

Zoetermeer: Philipsstraat 3B, Monday to Saturday 10:00-18:00.
The Hague: Calandkade 44-45, Tuesday to Saturday 10:00-18:00.
Both stores have their own workshop and you can pick up your online order for free.

Look at error codes per display: choose your display and your code and see immediately what you can do yourself. If that doesn't work, schedule an appointment in the workshop.

For every part, it states under "Suitable for" which models it fits. Not sure? Send us a photo of the part, the connector and the model of your bike via WhatsApp. We will help you choose the right part before you order. Also read how to find the right part.

Yes. For Ouxi, Qmwheel, 7GO, AGM, Pixar and other brands, we sell original parts. Universal parts that fit multiple brands are sold under our own name, Sache Bikes.

Yes. Prefer not to do the work yourself? Have the part installed in our workshop in The Hague or Zoetermeer. Book it via book an appointment.

No problem. You have 14 days to change your mind after receipt. Send the product back unused and unassembled, and we will help you get the right part. Use the return form.

1. Report your return within 14 days after receipt via the return form, by email or via WhatsApp, with your order number.
2. After that, you have another 14 days to send the product back to: Sache Bikes – Retouren, Industrieweg 46b, 2382 NW Zoeterwoude-Rijndijk. You can also return it to one of our stores.
3. We will refund the amount including standard shipping costs within 14 days.

The return shipping costs are yours, unless the product is defective or incorrect.

You can pay securely with, among others, iDEAL, in 3 installments with in3 or afterwards with Klarna. Businesses can pay afterwards with Billie. You will see all payment methods at checkout and on payment options.

On our fatbikes, you get 1 year warranty on the frame and 6 months on electrical parts such as the motor, battery, controller, display and charger. Read everything on the warranty page.

Normal wear and tear (brake pads, brake discs, tires, chain and gears), damage from a fall, accident, misuse or incorrect assembly, modifications such as changing the speed limiter or non-original controllers, and water damage from cleaning with a pressure washer.

Send us your order number, the model of your bike, a short description and photos or a video of the problem via WhatsApp or email. For a malfunction: a photo of the error code on the display. We will look into it quickly and let you know how we will solve it.

Yes. Your invoice with VAT specification is in your order confirmation by email. Ordering for business? Then enter your company name at checkout, and it will be on the invoice.

Yes, for example via a bike plan, lease or the work expenses scheme. We will prepare a quote and invoice in the name of your employer. Read how it works on fatbike through your employer.

A fatbike is considered a bicycle with pedal assistance if the motor has a maximum of 250W and only assists up to 25 km/h while pedaling. A throttle may only work up to 6 km/h; if it goes faster without pedaling, it is a moped with license plate and insurance requirements. Read fatbike rules in the Netherlands.

Yes. All fatbikes we sell are legal: 250W, pedal assistance up to 25 km/h and a throttle that only works as walking assistance up to 6 km/h. We do not sell parts to bypass these limits.

With one standard battery you will ride approximately 40-60 km, with an 18 or 18.2Ah battery 60-80 km and with two batteries 80-120 km. The exact range depends on your weight, the assistance mode, wind and temperature. Compare models in the fatbike comparison.

Use the fatbike advisor: answer a few short questions and see immediately which models suit you.

Yes, for free. Schedule a test ride in our showroom in Zoetermeer or our store in The Hague and choose the model, day and time that suit you.

Yes. We supply more than 900 affiliated dealers in Europe. As a dealer, you order at dealer prices excl. VAT, with free shipping from €125 and ordered before 16:30 = shipped today. Read everything on become a dealer.

On parts and accessories you automatically get tiered discounts per order: 3% from €500, 5% from €1,500 and 7% from €3,500 excl. VAT. In addition, there is an annual turnover reward: Bronze (from €10,000) 3%, Silver (from €15,000) 6% and Gold (from €25,000) 9%. You always get the highest of the two.

Click on Dealer login on the site, enter your email address and you will receive a login code by email. A password is not required. Not working? Send us a WhatsApp.

Dutch dealers pay 21% VAT and receive a VAT invoice. Dealers in Belgium, Germany and other EU countries check out without VAT (VAT reversed) if they enter their valid VAT number at checkout.

Sache Bikes was founded by two friends, Samir and Chemsedin. We sell fatbikes, parts and accessories to private individuals and to more than 900 dealers, with two of our own stores and workshops in The Hague and Zoetermeer. Read our story.

We have a 5.0 on Google (190 reviews), a 9.6/10 at WebwinkelKeur (854 reviews) and a 4.7/5 on Trustpilot. As a WebwinkelKeur member, we adhere to their code of conduct.

The fastest via WhatsApp on +31 85 060 9232; we usually respond within a few minutes. You can email info@sachefatbikes.nl, or visit us in The Hague or Zoetermeer.