Most common causes
Defective or incorrect charger
Check if the light on the charger turns red during charging. The H9 charges with the 1-pin Ouxi charger. View chargers.
Dirty or damaged charging port
Look inside the charging port on the battery: dirt, bent pins, or corrosion cause poor contact. View batteries.
Deeply discharged battery
If the battery has been empty for months, the protection system (BMS) may block charging. Have it tested before you buy a new one. View batteries.
Battery at the end of its life
After many charge cycles, the capacity decreases. If it still charges fully but runs out quickly, replacement is often necessary. The H9 uses the 15Ah battery that also fits in the V8 and C80. View batteries.
What you need to know about the Ouxi H9
- The H9 1.0 through 4.0 uses a controller with a longer black motor cable.
- The Ouxi H9 has the M5 display (new version), just like some Ouxi V8 2.0 and 3.0 models.
- The H9 charges with the 1-pin Ouxi charger.
Step-by-step guide
- Start simple: fully charge the battery, re-install the battery, and check all connectors at the handlebars.
- Look at the display: note any error code or take a photo.
- Send us a photo of the display, the connector, or the part via WhatsApp. We will tell you which part you need.
- Do it yourself or have it done: order the part, or make an appointment in The Hague or Zoetermeer. Your bike is often ready the same day.
Never work on the electronics while the battery is in the bike, and never open a battery yourself. Lithium batteries can be dangerous if damaged.
Other Ouxi H9 faults
- Ouxi H9 does not turn on
- Ouxi H9 cuts out while riding
- Ouxi H9 pedal assist does not work
- Ouxi H9 display: does nothing or shows an error code
- Ouxi H9 motor makes noise or does not pull
- All Ouxi H9 faults
Frequently asked questions
Can I fix this myself?
Simple causes (charging the battery, checking connectors) certainly. For electronics and the motor, we recommend the workshop, or first send a photo via WhatsApp.
How much does a repair cost?
View the fixed prices on make an appointment. If you do not know what is wrong, choose the inspection fee (€ 30), which is waived if we perform the repair.
Do you have Ouxi H9 parts in stock?
Yes, view all Ouxi H9 parts.